Refund policy
🔥 Fire Dept Golf Co. Return & Exchange Policy
⏱️ 30-Day Return & Exchange Window
We want you to be completely satisfied with your purchase. If you’re not, we offer returns and exchanges within 30 days of the delivery date.
✅ Eligibility
To qualify for a return or exchange:
-
The item must be unused, unwashed, and in original condition
-
It must have all original tags and packaging intact
-
The return must be initiated within 30 days of delivery
Items marked as final sale or discounted clearance may not be eligible.
🔄 Exchanges
Need a different size, color, or item? No problem!
-
Exchanges are free within the 30-day window
-
Once your original item is received and inspected, we’ll ship the new item right away
💸 Returns & Refunds
-
Returns will be refunded to the original payment method
-
Please allow 5–10 business days for the refund to appear on your statement after we receive your return
-
Original shipping costs (if any) are non-refundable
📦 How to Start a Return or Exchange
To initiate a return or exchange, email us at fdgc@firedeptgolfco.com with:
-
Your order number
-
Reason for return/exchange
-
Photo of the item (if damaged/defective)
We'll respond with step-by-step instructions and a return shipping label if applicable.
🛑 Damaged or Incorrect Items
If you received a defective or wrong item, please contact us immediately at fdgc@firedeptgolfco.com so we can make it right.